Questions? 1-800-307-0048

Frequently Asked Questions

Premium Payments

Click on the links below to view the answer you need:

Generally, premiums for Non-Credit insurance may be paid in cash, by personal check, or by a loan proceeds check. Some term life insurance premiums may be paid by mailing a check or through a checking or savings account (ACH Debit).

Premiums for credit insurance are typically included in the loan payment.

Premium payments may be made by mail:

Merit Life Insurance Co., P.O. Box 39, Evansville, IN 47701.

Premium payments may also be made online by visiting the Make a Merit Payment section of this website.

Premium payments cannot be accepted via phone or by credit/debit card at this time.

You may set up the bank account from which premium payment will be deducted by completing both a Request for Service Form and an Authorization for Recurring Automatic Debit Entries form.

The bank account from which your premium payments are deducted may be changed by completing and returning to us an Authorization for Recurring Automatic Debit Entries form.

You may change the frequency of your automatic premium payment by completing the Mode of Payment of Premium Change section of the Request for Service form and returning it to us.


Policy Service

Click on the links below to view the answer you need:

Your beneficiary may be changed by completing the Beneficiary Change section of the Request for Service form and returning it to us. The form must include the signature of the policyowner.

The mailing address for your policy/certificate and/or billing statement may be changed by completing the Mailing Address Change section of the Request for Service form and returning it to us.

A copy of your policy/certificate may be requested by calling us at 1-800-307-0048 or visiting your local OneMain branch.

Insurance protection is an important part of your financial portfolio and provides security in times of need. If, however, you decide that you no longer want your voluntary insurance coverage you may cancel it by completing a Cancellation Request Form and sending it to us (instructions are at the bottom of the form).

General

Click on the links below to view the answer you need:

Our hours of operation are Monday through Friday 7:00 a.m. to 7:00 p.m. Central Time.

You can visit the Contact Us section of this website or use the following:

Phone:
1-800-307-0048


 Mail:

OneMain Solutions

PO Box 2548


Ft. Worth, TX 76113

A variety of claim forms and instructions for their use can be found on the Find a Form section of this website. Links to each form are provided. Follow the instructions located on the claim form. If you need assistance determining the proper claim form, please call us at 1-800-307-0048.

To file your claim, choose the method that is easiest for you:

  • Fax all pages of your completed claim form to 1-800-350-9582

  • Take all pages of your completed claim form to your local OneMain branch - they will fax it for you

  • Scan and email your completed claim form to insclaims@onemainfinancial.com, or

  • Mail all pages of your completed claim form to the address on the claim form

Every claim is different and some may take a little longer than others to process. Generally the claim will be processed within 7 to 10 business days once all necessary information has been received.

Claims – Life

Click on the links below to view the answer you need:

In most cases, no. However, we reserve the right to require a certified original death certificate.

Claims – Disability

Click on the links below to view the answer you need:

If your claim is approved, we pay 1/30th of your monthly benefit per day of disability. For credit insurance, payment is generally made to your lender and is applied directly to your account. For the Disability Income Protection Policy, payment will be mailed directly to you.

Yes, even though you are receiving social security disability benefits, a physician who can verify your disability must complete the claim form. Please include a copy of your Social Security Disability Award Letter with your claim form.

The claim form should be completed after the waiting period. Generally, the waiting period is 30 days. Refer to your Certificate of Insurance or policy for your waiting period.

Maybe. All claims are different. It depends on the status of your account, your disability status and the information submitted to us.

Yes. Refer to your Certificate of Insurance or policy.

Claims – Involuntary Unemployment

Click on the links below to view the answer you need:

If your previous employer refuses, one of the following forms of notification giving the cause and reason for release from work may be provided to the insurance company:

  • Layoff Letter from the employer;
  • Separation Letter from the employer;
  • Exit Letter from the employer; or
  • Letter of Determination from the state unemployment office

If these types of notification are not available, provide the employer name, address and phone number so the insurance company may attempt to make contact.

The claim form should be completed after the waiting period. Generally, the waiting period is 30 days. Refer to your policy/certificate your waiting period.

Submit a claim form so we may get the claim started while you are waiting for the state to make their determination. The insurance company requires you to qualify for state unemployment benefits before a claim payment will be made.

If you win the appeal and state unemployment benefits are paid, submit the claim along with proof of state benefit payments received (benefit history, debit card or bank card statements).

Submit a claim form along with paperwork from your employer verifying receipt of these benefits. If this is not available, provide a signed, dated statement regarding the details of your employer paid benefits.

Yes. We will review your claim to determine if the claim is payable. Provide all pertinent information.

The employer statement is needed to verify the hire date, last day worked and reason for unemployment.

Generally, proof of registration and qualification for state unemployment benefits are required for payment of these benefits.

If your claim is approved, we pay 1/30th of your monthly benefit per day of covered unemployment. Payment is generally made to your lender and is applied directly to your account.

This is involuntary unemployment insurance only. No benefits would be paid.

Collateral Protection

Click on the links below to view the answer you need:

This insurance covers physical damage to the insured collateral during the coverage period.

This insurance does not provide bodily injury or property damage liability protection and does not comply with any financial responsibility law or any statutory requirement of no-fault coverage.

No. It provides comprehensive and collision coverage only.

No. Your certificate provides proof of coverage.

This is Collateral Protection Insurance. The maximum claim payment under the policy/certificate will not exceed your loan account balance.

This coverage will pay the lesser of the following, less the per occurrence deductible:

  1. The amount necessary to repair the Insured Collateral to its pre-loss condition;
  2. The Actual Cash Value of the Insured Collateral subject to Loss;
  3. The Net Loan Balance; or
  4. The Initial Amount of Insurance as shown in the Schedule on the certificate

Contact the police or local tow companies to find the location of the vehicle. Notify us of the location at 1-800-307-0048 so we can send an adjuster to inspect the vehicle.

Because this is Collateral Protection Insurance, any claim payment under CPI coverage is made directly to the lender as the lender is the first named insured under the policy. For claims under VLDI or ASI coverage, claim payments for partial losses are made jointly payable to the lender and customer and total loss payments are made payable to only the lender.

Email pictures of the damage to insclaims@onemainfinancial.com. Include your name and account or claim number for identification.

Contact the department that responded to the scene of the accident. They should be able to provide information on how to obtain their report.